Refund & Returns Policy

01. Return Eligibility

We offer a standard 30-day return window from the date your order is delivered, subject to the conditions below and applicable consumer protection laws.

To qualify for a standard return, items should generally be:

• Unused and in their original condition.
• Returned with original packaging and accessories, where reasonably possible.
• Accompanied by an order number or proof of purchase.

These conditions do not limit your statutory rights for faulty, damaged, or incorrectly described goods.

02. How to Request a Return

To request a return, please email info@haadisemart.com with your order number and a brief explanation of your request.

Our support team will review your request and provide the relevant return instructions.

Please do not send items to our business contact address without receiving return instructions. The correct return destination may depend on the item and fulfillment location.

03. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs where available.

After reviewing the issue, we will arrange an appropriate resolution, such as a replacement, refund, or other remedy consistent with applicable law.

Where we are responsible for supplying faulty or incorrect goods, we will cover reasonable return costs where required by law.

04. Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within our standard return window.

For change-of-mind returns, customers are generally responsible for return shipping costs, provided this was disclosed before purchase and is permitted by applicable law.

For customers with statutory cancellation rights, those rights remain fully applicable.

05. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

• Personalized or custom-made products.
• Perishable products.
• Sealed hygiene-sensitive items once unsealed, where applicable.
• Products specifically identified as non-returnable where a lawful exception applies.

These exclusions do not remove legal rights relating to faulty or misdescribed products.

06. Refund Processing

Once your return or refund request has been reviewed and approved, refunds will generally be issued to the original payment method.

For standard voluntary returns, refunds are normally processed within 5–10 business days after the returned item is received and assessed.

Where applicable law requires an earlier refund or a different process, the legal requirement will take priority.

Your bank or payment provider may require additional time to display the refund.

07. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been dispatched.

If an order has already shipped, the applicable return process may need to be followed. Statutory cancellation rights remain unaffected.

08. Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will review available tracking information and coordinate with the relevant delivery or fulfillment partner.

Where an order is confirmed lost or undelivered, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

09. Exchanges

Exchanges may be available depending on product availability, condition, and fulfillment arrangements.

Please contact our support team before requesting an exchange. Where an exchange is not practical, we may offer a return and replacement purchase or another appropriate solution.

10. International Returns

As Haadis E-Mart may work with fulfillment and delivery partners in different locations, return instructions and destinations may vary by order.

Customers should contact us before returning an item to receive the appropriate shipping instructions.

Any applicable return shipping charges will be communicated in accordance with the terms disclosed before purchase and applicable law.

11. Your Consumer Rights

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection laws.

Depending on your location, you may have additional rights relating to cancellation, defective goods, refunds, and delivery.

12. Changes to This Policy

We may update this policy to reflect changes in our services, fulfillment processes, or legal requirements.

The latest version will be available on this page with an updated revision date.

13. Contact Us

If you have questions about returns, refunds, or cancellations, please contact:

Haadis E-Mart

Website: haadisemart.com

Email: info@haadisemart.com

Business Contact Address: 15 Leaman Dr Dartmouth, NS B3A 2K4

Please contact us for the appropriate return address before shipping any items.